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Member Survey
How are we doing?
We’d love to hear from you
For every completed survey we will donate $1 to BGC across New Brunswick and Nova Scotia
What do you insure with SE Mutual Insurance?
(Required)
Select all that apply
Home
Business
Farm
Auto
Do you deal with an SE Mutual Agent or an Independant Broker?
(Required)
Agent
Broker
Are you satisfied with the service you receive from your Agent?
(Required)
Yes
No
Are you willing to share why you're not satisfied?
In the last year, how many times have you corresponded with or seen your Agent?
(Required)
1-2 Times
3-4 Times
More than 4 times
None
Would you like to correspond or see your Agent
(Required)
More
Less
Same
How well do you feel you understand your insurance policy coverages?
(Required)
Very well
Somewhat
Not well
Would you like your Agent to contact you?
(Required)
Yes
No
(Required)
First Name
Last Name
Phone Number
(Required)
Phone Number
Email Address
(Required)
Email Address
How would you like to do business with us?
(Required)
Select all that apply
In-person at a SE Mutual office
In-person at your home
Virtual from your home
E-Mail
Mail
Phone call
Text message
Online chat
Members' portal website
Mobile app
Would you like to go paperless and receive your policy documents via email?
(Required)
Yes
No
I have already signed up
When considering your insurance needs, what factors are most important to you?
(Required)
Please select your top 3
Customer Service
Responsiveness of your Broker
Knowledge of your Broker
Having the lowest price
Accessibility of your Broker
That your insurance company is based in New Brunswick
Having multiple ways to contact your Broker, such as phone, email, text, etc.
SE Mutual's corporate reputation
Claims resolution
SE Mutual's contribution to the local community
When considering your insurance needs, what factors are most important to you?
(Required)
Please select your top 3
Customer Service
Responsiveness of your Agent
Knowledge of your Agent
Having the lowest price
Accessibility of your Agent
That your insurance company is based in New Brunswick
Having multiple ways to contact your Agent, such as phone, email, text, etc.
SE Mutual's corporate reputation
Claims resolution
SE Mutual's contribution to the local community
Have you had a claim with us in the last 5 years?
(Required)
Yes
No
How would you rate your overall claims experience?
(Required)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Are you willing to share why you're not satisfied?
How many years have you been a client of SE Mutual Insurance?
(Required)
Less then 2 years
3 to 5
6 to 10
11 to 20
21 to 30
30+
How did you hear about SE Mutual Insurance?
(Required)
Select all that apply
Social Media
Radio
Billboards
TV
Online Search
Friend/Neighbor
Networking Event
Which age group do you belong to?
(Required)
20 & under
20-35 years
36-49 years
50-65 years
66-75 years
Prefer not to say
If you participate on social media, which platforms do you use?
(Required)
(Check all that apply)
Facebook
X (Twitter)
Instagram
Snapchat
LinkedIn
Tiktok
YouTube
None
Would you recommend us to a friend, family member or colleague?
(Required)
Yes
No
Please fill in your contact info so we can reach out to you. (Optional)
First Name
Last Name
Phone Number
Phone Number
Email Address
Email Address
Please provide any comments about your experiences with SE Mutual Insurance and how we may be able to better serve you.
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