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Client Care Associate

SEM is actively seeking a Client Care Associate at our head office in Riverview, NB.

As a Client Care Associate you will work closely with clients and prospects to determine their needs, answer their questions, and recommend the right solutions.  You will stay up-to-date with product features and benefits, achieve excellent customer service, and consistently meet company goals.


  • Responding to incoming requests for home and auto insurance through phone, email or website
  • Service on-going client needs, advise on insurance matters, recommend solutions and answer inquiries
  • Identify and recommend additional coverages that benefit the client
  • Proactively reach out to existing clients to do thorough reviews of coverage
  • Keep current with underwriting rules and workflow processes


  • Completed post-secondary education
  • General Insurance License required (or obtained within 2 months)
  • Experience in the insurance industry would be an asset
  • Excellent skills in communication (verbal/written), organization, time management, client service, decision making, and problem solving
  • Bilingual (English & French)
  • Comfortable with technology and the use of multiple programs including Microsoft Office


  • A generous compensation package including salary, health benefits, and RRSP program
  • Opportunity to work with a local growing company that is forward thinking

If you are interested in this exciting, challenging position with SE Mutual Insurance, please send your resume in confidence to [email protected]

We would like to thank all applicants for the time and interest; however, please note that only those selected for interviews will be contacted.

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