Broker Evaluation Survey

Broker Evaluation Survey

At SE Mutual Insurance, we are committed to continuously improving our products, services, and support to better serve you and your clients. Your feedback is invaluable to us as it helps us understand your needs and identify areas where we can enhance our offerings. This survey is designed to gather your insights on various aspects of our business, from product competitiveness and broker support to claims handling and technology. By taking 5-10 minutes to complete this survey, you will play a crucial role in shaping the future of SE Mutual Insurance. We appreciate your time and honesty in providing this feedback. Broad feedback will be shared on the survey results and any concerns will be responded to individually

Completed by: (Optional)

Section 1: Products and Services

How would you rate the competitiveness of our insurance products?
Residential:
Commercial:
Farm:
How satisfied are you with the range of products we offer?

Section 2: Support and Communication

How would you rate the quality of our broker support (e.g., resources, responsiveness)
How effective is our communication with you?

Section 3: Technology and Tools

How satisfied are you with the digital tools and technology we provide (e.g., online broker portal, quoting systems)?

Section 4: Claims Process

How would you rate the ease of the claims process with SE Mutual Insurance?
How satisfied are you with the timeliness of our claims handling?

Section 5: Broker Relations

How valued do you feel as a broker working with SE Mutual Insuruance?
How would you rate our efforts to foster strong relationships with brokers?

Section 6: Training and Education

How would you rate the quality of training programs provided by SE Mutual Insurance?

Section 7: Competitor Comparison

How does SE Mutual Insurance compare to other insurers you work with in terms of product offerings?
How does SE Mutual Insurance compare to other insurers you work with in terms of broker support?

Section 8: Innovation and Adaptability

How would you rate SE Mutual Insurance's ability to innovate and adapt to market changes?

Section 9: Overall Satisfaction

How satisfied are you with SE Mutual Insurance overall?
Thank you for taking the time to complete this survey. Your feedback is essential in helping us understand how we can serve you better and ensure that SE Mutual Insurance remains a trusted and reliable partner for you and your clients. We are dedicated to making continuous improvements based on your insights and suggestions. Should you have any further comments or wish to discuss any aspect of your experience with us in more detail, please do not hesitate to contact us. Together, we can achieve greater success and build a stronger future.

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